INCOGNITO products have a warranty of one (1) year. The warranty period starts from the date following the date of delivery of the goods to the buyer. The warranty is valid on the prerequisite that the installation instructions have been followed when installing the product and that the product has been used according to its purpose and has been maintained according to the usage instructions.

In order to execute his/her rights resulting from the warranty, the buyer has to notify INCOGNITO (Tuleviku Tegijad Ltd.) about defects discovered during the warranty period no later than within two (2) months after the defect has been discovered. The notification about the defect must be sent in a written form to the email address of garantii@hearuum.ee. The notification must state the name of the defective product or product part and a description of the defect. The delivery document sent by INCOGNITO or some other document proving the purchase of the product and stating the date of purchase or delivery of the product and the name of the purchased product must be enclosed in the notification. INCOGNITO shall have the right to request that the buyer present the defective product or visually confirm the defect via a photographic record.

The warranty does not include the natural wear and tear of the product, nor does it include the differences of texture and colour tone of products covered with natural wood laminate.

In addition to the above stated, the warranty does not cover the following cases:

- If the product has been repaired during the warranty period by the buyer of by any third party without the prior written consent of INCOGNITO;
- If the product has been supplemented by elements not approved by INCOGNITO;
- If the product has been damaged due to unskilled handling, storing or transport.

If a warranty claim is not justified, INCOGNITO shall not cover the expenses related to repairs and replaced elements. In case of disputes, an independent expertise shall be ordered, with its expenses covered by the party being liable for the damages.

During the warranty period, INCOGNITO shall repair or replace all defective elements or products on first occasion possible and no later than within two (2) months after having received the warranty claim. INCOGNITO will organize the transport of the defective product for repairs or replacements at its own expense, if INCOGNITO is liable for the relevant defects according to the warranty conditions. Replaced and repaired products will have the same warranty as new products. This warranty shall not prevent or limit in any way the right of the buyer to use other means of legal protection resulting from the valid law or the valid contract.

Consultations: on business days at 9:00 AM to 5:00 PM, on telephone number +372 5265 433
Ordering: tellimus@hearuum.ee
Pretensions: garantii@hearuum.ee

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